In the middle of a Monday product rollout, disaster struck.
The payments API of a fast-growing fintech startup—trusted by thousands—began to stall. Customers couldn't transact. Downtime escalated. Internal alerts went off, dashboards lit up, but no one could pinpoint what had changed.
Their CTO was flooded with messages: "Latency spike." "Could be a DB connection issue." "No errors in CloudWatch."
Teams dove into logs, metrics, and IAM permissions, jumping between tools. But after 90 agonizing minutes, all they had was guesswork—and lost revenue.
The problem wasn't the tools. It was the lack of visibility.
No real-time view of cloud topology
Their architecture was dynamic—spanning services across AWS and GCP. But their only map was a Visio diagram from last quarter. Teams were troubleshooting blind.
Triage meant tab-hopping across dashboards
Monitoring tools weren't integrated. Each alert sent them down a rabbit hole in a different console. Time was lost piecing together context instead of acting on it.
Postmortems couldn't explain what changed
There was no audit trail of config drift. A rollback to an IAM policy had broken the chain—but no one could trace it until hours later.
That's when their CTO made the switch to Cloudshot.
And everything changed.
Cloudshot didn't just give them another dashboard. It gave them clarity.
Live cloud topology in one pane
Cloudshot visualized every resource, connection, and permission—across AWS, GCP, and Azure—in a real-time, auto-syncing map.
Auto-diff caught misconfigurations instantly
When a policy rollback happened, Cloudshot flagged it. Not after 90 minutes—but in under one.
Context-based alerts replaced dashboard noise
Instead of hundreds of alerts, they had one map, with clear impact paths and priority markers—so they could act fast.
Within 2 weeks of adopting Cloudshot:
- MTTR dropped from 90 minutes to under 40
- Their DevOps team reported 30% less alert fatigue
- Incident postmortems became clear and actionable
"Cloudshot didn't just save us time—it brought confidence back to our team. We finally know what's happening, when it matters most."
— Fintech CTO
If your incident response playbook still involves guessing across tabs—