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When the CTO asked, "How long did it take us to resolve that last incident?" The answer was… silence. A few guesses. A Slack timestamp. No one really knew.
And that silence? It cost them credibility. Because if your team doesn't know its MTTR—your Mean Time To Resolution—then your entire response strategy is built on guesswork.
Why MTTR is the Most Underrated Metric in Cloud Ops
In DevOps circles, MTTR isn't just a number—it's a window into your team's maturity.
It tells you:
How fast you can detect an issue
How well your team collaborates under pressure
How efficient your systems are at self-healing or surfacing causes
But despite its importance, most companies don't track MTTR. They're too caught up chasing alerts and manually stitching postmortems. And that's a red flag.
What Happens When MTTR Is Unknown
Leadership Flies Blind
Without MTTR metrics, CIOs can't report reliability trends. CFOs can't benchmark cost vs downtime. And engineers can't defend their response efficiency.
Postmortems Lack Authority
If the timeline is a guess, the review becomes a blame game. You can't identify bottlenecks—or prove progress—without baseline data.
Trust Starts to Crack
When business units hear, "We're still investigating," week after week, they lose faith in IT. Eventually, they start demanding external validation—or worse, consider replacements.
Cloudshot Puts MTTR on the Dashboard
Cloudshot gives cloud-native teams real-time visibility into every incident—and how fast they respond.
Here's how it works:
Automatic MTTR Tracking
Every incident is logged with detection and resolution timestamps, so teams know exactly how long it took—across services, clouds, and teams.
Live Topology = Faster Resolution
With a unified cloud map, teams identify the root cause visually. No log-jumping. No delays. Just clarity.
Historical Benchmarking
Cloudshot tracks your MTTR trends over weeks or months—so you can report improvements, spot problem areas, and coach teams effectively.
The Best Engineering Teams Know Their MTTR
Because they don't just fix issues—they improve how they fix them.
If your team is still estimating resolution time in war rooms and writing postmortems without proof, then maybe it's time to make MTTR visible—and actionable.