It started like any other deployment day—until the Slack notification popped up: "Production's down."
In an instant, a fast-growing fintech company found itself at a standstill. Their payment app, trusted by thousands for real-time transactions, was glitching. API latency was off the charts. Transactions were hanging. Customers were frustrated.
Inside the war room, chaos took over.
The DevOps lead toggled through tabs, logs, dashboards, trying to locate the root cause. Monitoring tools were online. Alerts were flying. But there was no single source of truth—just scattered clues.
- Logs pointed to one thing.
- Metrics said another.
- Everyone had a theory. No one had clarity.
Support tickets piled up. Slack threads spun out. And leadership was left waiting for answers that weren't coming fast enough.
Every minute was costing real money—and more importantly, customer trust.
The Problem Wasn't Tooling. It Was Visibility.
They didn't need more alerts. They didn't need yet another dashboard.
What they lacked was a real-time map of their cloud infrastructure—one that could instantly answer:
What just changed?
What's impacted?
Who should act?
Without it, their team was spending 90+ minutes just figuring out what was broken, not fixing it.
The Turning Point: Cloudshot
The next outage wasn't just painful—it was transformative.
After the incident, the team onboarded Cloudshot to bring real-time visibility and contextual intelligence into their operations. The results?
From Chaos to Clarity — in 3 Key Ways
Live Topology Mapping
Cloudshot instantly rendered a unified, up-to-date view of their entire cloud architecture—across AWS, Azure, and GCP. When the next glitch hit, they spotted the failing service and its downstream dependencies in seconds.
Instant Drift Detection
A rollback had silently overwritten an IAM policy—Cloudshot caught the change as it happened. No combing through audit trails. No blame games. Just facts, fast.
60% Faster Recovery
With Cloudshot, they brought Mean Time to Resolution (MTTR) down from 90 minutes to 36. Even more importantly, the team felt empowered—not burned out—during the next incident.
What Their CTO Said After
"It's like going from night vision to daylight. We don't just fix faster—we understand faster."
This wasn't just about speed. It was about confidence, alignment, and resilience.
Are You Still Running Incident Response in the Dark?
If your current stack makes you chase scattered alerts, siloed dashboards, and outdated architecture diagrams—you're not alone.
But you can fix it—before the next fire drill.