SaaS Analytics Firm Improves Reliability & Saves $90,000 with Automated Monitoring
How a top Analytics-as-a-Service provider enhanced uptime, reduced operational costs, and improved customer satisfaction through Cloudshot's automated monitoring platform.
InsightStack Analytics success story
$90,000
Annual Cost Savings
10+ Hours
Weekly Time Saved
30 Minutes
Setup Time
Background
A top Analytics-as-a-Service provider that delivers real-time data analytics dashboards to enterprise clients worldwide.
They operate a complex microservices architecture on AWS with stringent uptime requirements for their customer-facing analytics platform.
The Challenge
The Problem
Reporting was manual and time-consuming. It took more than 6 hours every week just to prepare reports for stakeholders.
They also struggled with accountability. It wasn't clear who owned which resources, and tags were often missing or inconsistent. And when costs spiked unexpectedly, they would notice only after the invoice arrived.
Key Questions Their Team Struggled With:
- "How can we detect issues before they affect our customers' analytics dashboards?"
- "Can we reduce the manual overhead of constantly monitoring our systems?"
- "How do we get a unified view of our infrastructure health across all services?"
- "What's causing our extended downtimes and how can we prevent them?"
Key Challenges:
- Reactive monitoring system causing delays in identifying critical issues
- Manual monitoring processes requiring constant checks and resource-heavy maintenance
- Fragmented monitoring making it difficult to get a clear view of infrastructure health
- Extended downtimes impacting service uptime and customer satisfaction
- Escalating operational costs due to inefficient manual processes
The Solution
The team was looking for a solution that was:
- Proactive monitoring that detects and resolves issues before they affect performance
- Automated alerts for quicker response to downtime or performance dips
- Centralized dashboard for real-time insights into system health across multiple platforms
- Scalable monitoring solution that can grow alongside the business
- Reduced manual intervention and operational overhead
Cloudshot checked all the boxes.
Within an hour of onboarding, they had connected their accounts and were viewing cross-account costs in a single dashboard. There was no engineering effort needed.
Cloudshot offered:
Proactive Monitoring & Detection
Advanced monitoring that identifies potential issues before they impact service performance or customer experience.
Automated Alert System
Intelligent alerting system that provides immediate notifications for downtime or performance degradation.
Centralized Health Dashboard
Real-time, unified view of infrastructure health across multiple platforms and services.
Scalable Architecture
Monitoring solution designed to scale seamlessly with business growth and infrastructure expansion.
The Results
With Cloudshot in place, the customer was able to:
- 40% reduction in downtime within the first 3 months
- Significantly improved service availability and reliability
- Enhanced operational efficiency with reduced manual monitoring tasks
- Boosted customer satisfaction through higher uptime and quicker issue resolution
- Freed up engineering resources to focus on business growth and innovation
Annual Cost Saving for Customer
$90,000
These savings came from:
- $90,000 in annual cost savings from reduced manual intervention
- Faster issue resolution reducing operational overhead
- Avoided customer churn due to improved service reliability
- Reduced emergency response costs through proactive monitoring
They also saved hours every week in manual effort time that the CloudOps team could now spend on higher-value tasks.
Conclusion
- Cloudshot's automated monitoring platform transformed the firm's operational efficiency and service reliability.
- The transition from reactive to proactive monitoring eliminated major pain points and operational bottlenecks.
- The significant cost savings and improved customer satisfaction demonstrate the clear ROI of automated monitoring solutions.
Customer Testimonial
"Cloudshot has transformed how we manage our cloud costs. The visibility and controls have made a huge difference to our bottom line."